All merchandise is sold F.O.B. at factory. All of our shipments go common carrier. We have negotiated excellent freight rates with our shipping companies and pass those savings on to you. All shipments are sent the most cost effective way and are Commercial Location:  Tailgate delivery to any commercial location on a commercial truck route. The freight companies will deliver your shipment during normal business hours, 8am – 4pm Monday – Friday. Additionally, the truck driver is under no obligation to help you unload. If you are unable to accept a shipment via this method you must select additional services for an additional charge. Please see methods below:
 

Residential Delivery: If the ship to address is not a commercial location or is not on a commercial truck route you must select residential delivery. This includes deliveries to Residential locations including 'home based' businesses.
 

Limited Access Delivery: If the ship to address is a commercial location but is not a commercially zoned area or is an area that commercial trucks do not normally deliver to, this includes deliveries to schools, churches, and many small businesses without a loading dock facility, including ‘home based’ businesses, you must select the Limited Access Delivery option.
 

Liftgate Service: All freight rates quoted are for Tailgate Delivery. It is your responsibility to have the personnel and/or equipment necessary to unload the material that has been ordered. If you need to have the shipment unloaded from the truck you must select Liftgate Service and the trucking company will be responsible for unloading the delivery off of the truck. They will only place the shipment on the ground and will not move it inside or move it to any other location. If you need the equipment to be moved inside you must select Inside Delivery.
 

Inside Delivery: If you need to have the equipment you are ordering delivered inside your location you must select this service. The freight company will move the equipment from the loading dock to your inside location, but will not move it up stairs or transport on any elevators. They will move the equipment inside the first available door which is decided by the delivery driver not the customer. If you do not have a loading dock, you will require Liftgate Service in addition to Inside Delivery.
 

Notify Before Delivery: If you need to have an appointment scheduled for the delivery we can have the freight company contact you 24 hours in advance for a nominal fee.

If you request additional services at delivery time there will be an additional charge added to your account.

Damage/Loss Claims: Damaged merchandise is YOUR responsibility, if you have not so noted on the Bill of Lading.  Inspect all merchandise immediately for damage.  If truck driver does not allow inspection mark "Damage" on bill of lading.  If the outside of the box looks damaged (crinkled, smashed, dented etc.), MARK THE BILL OF LADING: Subject to Inspection.  If the driver allows, inspect all merchandise received for damage.  If damaged, note it on the Bill of Lading and REJECT ONLY THE DAMAGED BOX/ITEM. If shortages or damage is not noted on freight bill, recovery of loss is not possible. Title to all goods passes to the customer at the time of shipment. The customer is responsible for recovery of loss. Loss or damage claims must be filed within 10 days of receipt of shipment.

Cancellations: Orders cannot be Cancelled Once they are Shipped Or if it is a special made Item.
Returns: All returns must be done within 90 days of receipt and must be approved before returning, also returns must be prepaid and refunds will not include shipping paid at purchase.